At Morocco Camel Trips, we understand that travel plans may change. This policy explains how cancellations, refunds, and booking changes are handled. Please read this page carefully before confirming your reservation.

Cancellation Notice

All cancellations must be made in writing through email or direct message. Verbal cancellations are not considered valid. The cancellation date will be the date we receive your written notice.

Refund Policy

Cancellations made seven days before the tour may receive a full refund. Cancellations made between three and six days may receive a partial refund. Cancellations made less than forty eight hours before departure are non-refundable.

Same-day cancellations and no-shows are non-refundable.

Deposit Policy

A deposit may be required to confirm your booking. Deposits are generally non-refundable unless otherwise agreed in writing. The deposit secures your reservation and planning arrangements.

No Show Policy

If a client does not arrive at the agreed meeting point, the booking will be considered no show. No-show bookings are non-refundable.

Changes to Booking

Clients may request date changes before departure. Changes depend on availability and may involve additional costs. We will try to accommodate reasonable requests.

Weather and Force Majeure

Tours may be affected by weather conditions or events beyond our control. In such cases, we may offer an alternative date or tour. Refund decisions will depend on the situation.

Company Cancellation

If Morocco Camel Trips cancels a confirmed booking, a full refund will be provided. We may also offer an alternative service of equal value.

Refund Processing

Approved refunds will be processed within a reasonable time. Refunds will be issued using the original payment method when possible. Processing time may vary depending on banks or payment providers.